TERMS AND CONDITIONS
HOW TO BOOK
After you have decided on the safari of your choice, fill out the
booking form and send it to NTATE AFRICA together with a deposit
of 20% of the applicable fare. On receipt of the signed booking form
and deposit, we will, subject to availability, reserve the required
services. The booking is confirmed and accepted by us when we forward
the confirmation invoice to you. The deposit will be refunded if NTATE
AFRICA cannot offer you a place. Please note that reservations
cannot be made without a deposit. Final payment is due eight weeks
prior to the date of departure. On receipt of payment we will send
vouchers, safari information, clothing lists, etc. Please ensure that
you receive this information before you leave on safari.
1. THE CONTRACT: In this Contract the following words shall have the
corresponding meanings unless the context otherwise indicates and the
same meanings shall be applicable mutatis mutandis to the booking
The Company means as NTATE AFRICA.
The Client means The person who accepts the booking by signature.
Persons Under His Authority means All persons accepted for a safari on the application of a client.
2. The client who signifies the acceptance of a booking does so on
behalf of himself/ herself and persons under his/her authority, and
warrant that he/she has authority to enter into a contract on behalf of
the other person included in such a booking and in event of the failure
of any or all the other persons so included to make payment, the person
making the booking shall by his/her signature thereof assume personal
liability for the total price of all bookings made by him/her. All
bookings are made with NTATE AFRICA and no person has any
authority on its behalf to vary any of the terms and conditions which
3. A non-refundable deposit of 20% for each person is required when
submitting the booking application form, which shall be returned to the
Company on completion. The booking fee is accepted as part of the
inclusive fare and will only be refunded if the applicant cannot be
4. The full amount due by the client to the Company, shall be payable
not less than eight weeks prior to the date of departure. If the full
amount is not paid in due time, The Company reserves the right to treat
the booking as cancelled. Late applicants however may join the tour/safari on
an "accommodation available" basis.
5. CANCELLATIONS: Cancellations are only effective on receipt of
written notification. If a booking is cancelled prior to 8 weeks before
departure, you forfeit your deposit. If the booking is cancelled less
than 8 weeks before departure, NTATE AFRICA shall retain the full
deposit and a cancellation fee will be payable by the client as follows:
55 - 29 days deposit plus 25% of total fare
28 - 22 days 50% of total fare
21 - 14 days 60% of total fare
13 - 0 days 100% of total fare
Cancellation insurance is compulsory for all NTATE AFRICA
services. It is the client's responsibility to arrange cancellation
insurance. Should a client fail to join a tour/safari after a departure or
leave prior to its completion, no refund or liability will be accepted
by NTATE AFRICA.
6. CHANGE OF BOOKING: After the booking has been confirmed, should you
wish to change to an earlier departure date, you may do so subject to
availability by paying a transfer fee of US$25. Normal cancellation
fees apply if you wish to postpone your departure and are subject to
7. CHANGES TO SCHEDULES: The client is aware that the itineraries are
flexible and will depend on local conditions. The Company will not
accept any claims of any nature including consequentional damages as a
result of any accommodation or other facilities, made or becoming
unavailable on tour/safari. The client hereby indemnifies and holds the
Company harmless in respect of any such claim. The Company reserves the
right to cancel any tour/safaris without prior notification, in such events,
all monies paid will be refunded in full which shall constitute the
full extent of the Company liability to the client and persons under
8. REFUNDS: The Company uses its best endeavours to ensure that all
anticipated accommodation is available as planned, there shall be no
claim of any nature whatsoever against the Company for a refund either
in whole or part, if any accommodation or excursion is unavailable and
a reasonable alternative is not found. If the guest is unable to use
any service provided in the itinerary, then there are no refunds due.
The Company will not entertain complaints due to Loss of Enjoyment
where the full land arrangements have been provided.
9. BAGGAGE: The client is aware that the baggage is restricted to 12kgs
in a soft bag (this includes camera equipment and carry-on bag) due to
safety and limited space. The Company can in most cases, arrange for
extra baggage to be stored or taken to the camp, lodge or hotel at an
additional cost. All baggage and personal effects are at all
times the clients risk and the Company cannot accept liability for any
loss of baggage or personal effects.
10. TRAVEL DOCUMENTS
a) The client acknowledges that it is his responsibility to ensure that
he/she is in possession of the necessary valid travel documents,
passport, visas, vaccination certificates, etc.
b) Even though NTATE AFRICA will endeavour to assist the
passenger in this regard, such assistance should be at the Company's
sole discretion, the client acknowledges that in so doing, the Company
is not assuming any obligation or liability, and that nevertheless the
responsibility to ensure that the aforesaid documentation is in order
and complies with such lawful and other requirements to enable the
client to enjoy the benefits of the tour/safari, remains the client's.
c) The client acknowledges that the Company will not be held liable to
a refund of the tour/safari fare or compensation, should the client be refused
entry into a country for any reason.
11. INSURANCE: Comprehensive travel and medical insurance is compulsory
for guests booking with NTATE AFRICA. The client acknowledges
that it is his responsibility to take insurance. The client undertakes
to take comprehensive travel insurance to cover his/her personal
requirements. This insurance should include cover in the respect of,
but not limited to, the following eventualities: cancellation and
curtailment of the safari and services booked, emergency evacuation
expenses, medical expenses, repatriation expenses, damage/theft/loss of
[personal baggage, money and goods. NTATE AFRICA, including their
representatives, employees and agents will take no responsibility for
any costs, losses incurred or suffered by the guests, or guest's
dependants or traveling companions, with regards to, but not limited
to, any of the above mentioned eventualities. Guests will be charged
directly by the relevant service providers for any emergency services
they may require. Please note that credit card travel insurance is
inadequate for a safari.
a) Neither NTATE AFRICA (the Company) nor any person or agent
acting for, through or on behalf of the Company shall be liable for any
loss or damage whatsoever arising from any cause whatsoever and without
restricting the generality of the aforegoing shall particularly not be
responsible for loss or damage arising from any errors or omissions
contained in its website, literature or information sources, loss or
damage caused by delays, sickness, theft, injury or death. In addition
the Company shall have the right at any time at its discretion to
cancel any safari and services or the remainder thereof or make
alterations in route, accommodation, price or other details and, in the
event of any safari and services being rendered impossible, illegal or
inadvisable by weather, strike, war, government or interference or any
other cause whatsoever, the extra expenses incurred as a result thereof
shall be the responsibility of passenger. The Company may at its
discretion and without liability or cost to itself at any time cancel
or terminate the guest's booking and in particular without limiting the
generality of the aforegoing it shall be entitled to do so in the event
of the illness or the illegal or incompatible behaviour of the guest,
who shall in such circumstances not be entitled to any refund. The
client undertakes and agrees that he/she will, at all times, comply to
a reasonable code of conduct during the safari and will not in any way
constitute a nuisance to the other parsons on tour/safari.
b) The client acknowledges that the services arranged by the Company,
whether in civilized or remote areas by plane, vehicle, train, dug out
canoe, canoe, boat, horse back, other conveyance or by foot, contains
inherent risks of injury, illness, death, or loss and damage to
property, which may be caused by forces of nature, accidents, wild
animals, negligence of others, and other causes known or unknown.
c) The client acknowledges that such risks may be present at any time
before, during or after the tour/safari arranged by the Company and that
medical services and facilities may not be readily available during the tour/safari.
d) The client expressly assumes any and all risks with respect to the
activities and circumstances described herein and agrees not to sue
NTATE AFRICA on account of any losses, claims, costs, liabilities or
e) The client agrees not to allege the unenforceability of this
Agreement or part thereof. In the event of any competent authority
finding that any portion of this Agreement is unenforceable, the
remaining portion shall remain in full force and effect. The client
agrees that the aforegoing obligation shall be binding.
13. FACTORS OUTSIDE NTATE AFRICA'S CONTROL: The client is aware
that unforeseen circumstances due to road conditions, weather,
mechanical breakdown, accident, border closure, political situations
etc are beyond the control of the Company and can delay and change the
performance of the tour/safari. The cost of flying back home, alternative
accommodation, food, personal expenses and all resulting costs are to
be borne by the client. The client is aware that insurance is
compulsory to participate on all tour/safaris and acknowledges that it is
his/her own responsibility to take comprehensive travel insurance. NTATE AFRICA will accept no liability whatsoever.
14. HEALTH: The client acknowledges being aware of the proposed
itinerary and it is the client's obligation to ensure that he/she is
medically fit and able to embark upon such a tour/safari. A medical
certificate is required for passengers over 65 years.
15. This booking and eventual contract between the client and NTATE
AFRICA shall be deemed to be concluded in Pretoria, Gauteng, Republic
of South Africa; and shall be interpreted according to
the laws of the Republic of South Africa. In the event of any action
hereunder, the Supreme Court of South Africa (Pretoria Local Division)
shall have jurisdiction in regard thereto, notwithstanding that the
amount of the claim may be within the jurisdiction of the Magistrate's
16. NTATE AFRICA believes that the contents of this website are
correct at the time of printing, but all prices and services are
subject to change or withdrawal without notice.
17. AIRLINE RESPONSIBILITY: The airlines or other carriers concerned,
are not held responsible for any accident omission or event during the
time that passengers are not on board their aircraft or conveyance. The
passengers' contract in use by the airlines concerned, or by other
carriers concerned when issued shall constitute the sole contract
between the airlines and/or carriers and the purchaser of these tour/safaris
18. PRICE INCREASE: NTATE AFRICA reserves the right to increase
their tour/safari fares due to any increase in airline tariffs, fuel costs,
game reserve entry fees, fluctuation of exchange rates, etc.
19. CONSENT: The payment of the deposit OR any other partial payment
for a reservation on a tour/safari constitutes consent by all guests covered
by that payment to all provisions of the conditions and general
information contained on this website, literature or information
sources whether the guest has signed the booking form or not. The terms
under which you agree to take these tour/safari, cannot be changed or
amended except in writing signed by an authorised member of the Company.
20. AGE LIMITS ON tour/safari: Please consult us regarding age policies at
the time of booking. If a guest lies about their age, we reserve the
right to terminate the tour/safari without compensation.
21. AUTHORITY ON TOUR
- The decisions of the Company’s guidedriver on tour shall at all times be
ﬁnal and binding.
- The client must at all times comply with the laws, customs and foreign
exchange regulations of all countries visited.
- Should the client be in any contravention of the above or the client is a
nuisance to the group the driver/guide may order the client to leave the tour
without any claim to a refund. The client shall be obliged to make their way
home at their own expense.
23. FORCE MAJEURE
- The Company reserves the right to use any photographs and video taken during
tours for use in marketing or any other advertising material and the client
hereby gives consent of such photographs to be used and for the company to
retain copyright over such photographs to be used and for the Company to retain
copyright over such material.
- Unforeseen circumstances including but not limited to war, mechanical
breakdowns, weather, riots and other unforeseen reasons beyond the control of
the Company may cause delays or alterations to the tour. The Company shall not
be held liable in any way for any of these possible occurrences or any
consequences, which may arise as a result of these.
(full name) accept the
booking conditions as listed above.